Last week, CryoDragon presented some concerning issues in the web design industry that we have noticed since our launch. It seems that with the rising popularity of freelancers and home-based web design companies, there has been a severe drop in effective and efficient customer service in our industry, and it is something that needs to be addressed.
More often than not, clients of a web designer get taken advantage of, especially those clients that know nothing about this field at all and essentially want nothing to do with it. These unlucky clients can either be overcharged for simple services, or they may be stuck in a situation where they are left hanging after a website is built and no support is provided by the original designer. If you have a lot of money to throw away, then this probably may not be as concerning, but the normal consumer would probably want to spend their money wisely. For most web design clients, it may be hard to figure out exactly what your budgeted money can get you, and how that relates to the quality of work you’ll be getting.
But no sweat. There is a simple way to avoid these issues as a consumer! Do your research! Before hiring any website designer, you should:
- Check out their website, services and portfolio – see if it’s regularly updated and whether or not they offer a full range of services
- Contact them and note their response time – you probably don’t want to work with a web designer who doesn’t respond to you at all or is hard to get a hold of
- Ask for a full quote and proposal – a quote/proposal that includes one estimated number with no breakdown is not a proper quote; look for details and how/what you are being charged for
- Read the contract – always look for a contract (if there isn’t one…beware!) and make sure you read the fine print
- Ask about after-project support – a web solutions professional should not only build you a website, but be able to help you manage it as well if requested; a really considerate web professional will teach you how to manage your site after it has been launched
- Make sure you own everything – in many cases, clients end up getting a website built and have no control over it; make sure you own everything and have the logins/passwords to the web host provider, website and any relevant software before the project is done
- Let the web designer know everything you want or need – be transparent with your web designer and provide them with as much info as you can to avoid addendums and hiccups down the road
If you need a quote from a professional website designer, contact CryoDragon today! Our clients have made us succeed, and we are forever grateful for their patronage. We hope to provide excellent web design services for you as well.